Handy at Your Service: Redefining Convenience in Home Maintenance Across the Globe
Discover how Handy seamlessly connects customers with top-tier, pre-screened household service professionals in real-time—delivering trusted solutions from cleaning to handyman services in cities around the world.
Introduction
In today’s fast-paced, on-demand world, finding reliable and efficient help around the house can be a challenge. Whether it’s deep cleaning before guests arrive, assembling a newly delivered bookshelf, or fixing a leaking faucet, home maintenance tasks are constant and time-consuming. Enter Handy – a modern platform that takes the hassle out of hiring household service professionals. By using technology to bridge the gap between busy homeowners and skilled independent service providers, Handy ensures that top-quality help is just a few clicks away. As urban lifestyles grow increasingly hectic, platforms like Handy are becoming indispensable for individuals and families seeking convenience, trust, and value.
Company Overview
Founded: 2012
Founders: Oisin Hanrahan and Umang Dua
Headquarters: New York City, USA
Availability: Over 50 major cities across the U.S., Canada, and the UK
Handy was created with a mission to revolutionize the way people book home services. Born out of the frustration of finding trustworthy and available home service professionals, Handy sought to digitize and streamline the experience. By focusing on convenience, safety, and quality, the platform quickly gained traction, evolving from a small startup into a leading player in the gig economy.
Key Milestones:
2014: Handy completes Series B funding, raising $30 million.
2018: Acquired by ANGI Homeservices (now Angi Inc.).
2020 - 2023: Expanded services and geographic reach, integrated with Angi’s broader network.
2025: Serves over 1 million customers globally.
Today, Handy is synonymous with household convenience, boasting an ecosystem that connects vetted professionals to clients in need of timely and quality services.
Core Services Offered
Home Cleaning
One of Handy’s most requested services is home cleaning, offering options like:
Standard Cleaning
Deep Cleaning
Move-In/Move-Out Cleaning
Recurring Cleaning Plans
Professionals bring their own supplies and tailor the cleaning to customer preferences, including special requests like eco-friendly products.
Handyman Services
Whether it’s hanging shelves, mounting TVs, or patching drywall, Handy’s handyman services include:
General Repairs
TV Mounting
Wall Hanging
Furniture Repairs
Furniture Assembly
Avoid the stress of complex instructions and missing screws. Handy connects users with experts who assemble furniture from brands like IKEA, Wayfair, and Amazon.
Electrical and Plumbing Help
Need help with light fixtures or a clogged sink? Handy provides basic electrical and plumbing support, such as:
Light Fixture Installation
Faucet Replacement
Toilet Repair
Moving Assistance
From lifting heavy boxes to transporting items, Handy offers flexible moving services to simplify relocations.
Smart Home Installation
In the age of connected living, Handy offers smart home setup including:
Smart Doorbells
Thermostats
Security Cameras
How Handy Works
Step-by-Step Process:
Sign Up: Create an account via the website or mobile app.
Choose a Service: Select from a list of predefined service categories.
Set Details: Pick date, time, location, and specific needs.
Instant Match: Handy matches users with a vetted professional in seconds.
Confirmation & Payment: Book and pay securely within the app.
Service Delivery: Pro arrives at the scheduled time to perform the service.
Review & Rate: Provide feedback and rate the experience.
User Experience:
Mobile App: Available on iOS and Android, with easy rescheduling and chat.
Website Interface: Streamlined, intuitive, and desktop-friendly.
Product Detail Overview
Service Packages
Handy offers both one-time and recurring service plans. Popular packages include:
Weekly, Biweekly, Monthly Cleanings
Multi-room Furniture Assembly
Hourly Handyman Services
Pricing Structure (2025)
| Service | Starting Price |
|---|---|
| Home Cleaning | $55/session |
| Handyman | $65/hour |
| Furniture Assembly | $45/hour |
| Smart Home Install | $70/session |
| Moving Help | $80/hour (2 movers) |
Guarantees & Policies
Happiness Guarantee: Full refund or re-service if unsatisfied
Flexible Cancellation: Free up to 24 hours before the appointment
Vetting Process: Background checks, experience verification, and customer rating system
Latest Data and Stats (2025)
| Metric | Data (2025) |
| Total Users | 1.2 million+ |
| Active Professionals | 100,000+ |
| Average Rating | 4.7/5 |
| Total Services Completed | 10 million+ |
| Most Booked Service | Biweekly Home Cleaning |
| Customer Repeat Rate | 65% |
| Cities Covered | 50+ |
| App Downloads | 3 million+ |
Benefits to Customers
Time-Saving: Book in under 60 seconds.
Trust & Safety: Background-checked pros.
Transparent Pricing: No hidden fees.
Customizable Services: Tailored to individual needs.
Reliable Scheduling: Automated reminders and real-time updates.
Benefits to Service Professionals
Steady Work: Thousands of bookings daily.
Flexible Hours: Set your own schedule.
Weekly Payments: Fast and direct compensation.
Low Barrier to Entry: Minimal equipment needed.
Support & Protection: Customer service and insurance options.
Target Audience Profile
Primary Audience:
Urban Professionals (25–45)
Working Parents
Busy Homeowners
Tech-Savvy Renters
Secondary Audience:
Elderly or Limited Mobility Customers
Real Estate Agents & Property Managers
Small Business Owners
Psychographic Traits:
Value time over money
Prefer convenience
Trust digital platforms
Seek quality service
Real Customer Reviews and Testimonials
Positive:
"Handy has completely changed how I manage my household! My cleaner is punctual, efficient, and friendly. I now have more time with my kids." – Sarah M., Boston.
Constructive:
"The service was generally good, but I wish I had more say in selecting a specific pro instead of being auto-matched." – Marcus T., Chicago.
Neutral:
"A mixed bag—great first time, but inconsistent experience later. Handy was quick to offer a refund, though." – Priya S., NYC.
Comparison with Competitors
| Feature/Platform | Handy | TaskRabbit | Thumbtack | HomeAdvisor |
| Instant Matching | Yes | No | No | No |
| Pre-Screened Pros | Yes | Partial | Partial | Yes |
| In-App Booking & Pay | Yes | Yes | No | No |
| Recurring Services | Yes | No | No | Yes |
| Refund Guarantee | Yes | No | No | Varies |
Challenges and Criticisms
Common Issues:
Occasional last-minute cancellations
Limited control over provider selection
Service availability in smaller cities
Handy’s Response:
Improved scheduling algorithm
Increased customer support staff
Expansion efforts into underserved areas
Marketing Strategies
Search Engine Ads: Targeted Google Ad campaigns
Referral Program: Discounts for bringing friends
App Store Optimization: Regular updates and feature promotions
Social Media Presence: Influencer partnerships and testimonials
Email Campaigns: Promotions and booking reminders
Conclusion and Future Outlook
Handy has emerged as a household name in home services by blending technology, trust, and tailored service. As the world embraces the gig economy, Handy is well-positioned to lead with its scalable model and customer-first philosophy. With plans to introduce AI-powered scheduling, AR-based virtual walkthroughs, and expansion into more cities, Handy is not just keeping up with demand—it's setting the pace.
Whether you're a busy professional, a retiree, or someone who just values convenience, Handy offers a smarter, faster way to keep your home in perfect shape. And with a growing network of service professionals, the platform promises to keep delivering quality, one home at a time.
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